Question 1

What is Sparki?

Accepted Answer

Sparki is real estate communication software for turning listings, services, and appointment-led offers into customer actions. Teams can publish projects in a portal or website plugin so customers can book, ask questions, request a visit, upload requested documents, complete workflows, or follow up from their private portal.

Question 2

What is the difference between the portal and the plugin?

Accepted Answer

Use the portal when customers need a full public Sparki page for projects, services, workflows, appointment options, and account actions. Use the plugin when customers should act from the page they are already reading on your own website, such as a listing, rental, valuation, service, or campaign page.

Question 3

Can customers book appointments without calling or emailing?

Accepted Answer

Yes. Connect a project or service to an agenda, add available slots, and customers can choose a time from the portal, plugin, or a standalone appointment link. Confirmed appointments appear in Inbox and on the customer timeline.

Question 4

What happens if none of the appointment times work?

Accepted Answer

When the shown times do not work, customers can submit an appointment request instead. The request appears in Inbox, on the customer timeline, and in the related project appointment area so the team can follow up with a better time.

Question 5

What are projects in Sparki?

Accepted Answer

Projects are the customer-facing listings, services, or appointment-led offers you publish in Sparki. A project can show details, connect to one or more agendas, receive questions, collect bids when enabled, or start a workflow before the next step.

Question 6

What can workflows be used for?

Accepted Answer

Workflows are guided question flows with conditions and endings. They can qualify customers, collect intake details, support pre-validation before appointments, request documents, route people to the right action, or send them to a message, appointment, request, URL, bid flow, or other next step.

Question 7

Can customers upload documents?

Accepted Answer

Yes. Customers can upload files when your team requests a specific document or when a workflow includes a file-upload field. Customers only see documents that belong to them or documents your team intentionally shares through a project or customer flow.

Question 8

Is there a private customer portal?

Accepted Answer

Yes. Customers can open a private portal dashboard through a magic link. From there they can review appointments, requests, bids, documents, timeline updates, and account settings without seeing another customer's information.

Question 9

Does Sparki work with existing real estate systems?

Accepted Answer

Supported add-ons can connect Sparki to existing real estate systems for the parts those systems understand best, such as appointments, linked objects or properties, and scheduling information. Communication, workflow answers, document requests, bidding context, and timeline history stay in Sparki.

Question 10

What should I set up first?

Accepted Answer

Start with one complete customer path: create the portal, create a project, add that project to portal content, connect an agenda, add a few appointment slots, and run a test booking from the customer side.

Frequently asked questions